Coronavirus Covid19 Information

What we’re doing

Monitoring & Preparation

PIYC is closely monitoring the rapidly evolving state of COVID-19 in the community. The team is doing everything possible to protect the health, safety and wellbeing of our participants and employees and to ensure our staff are fully supported in their roles.
An internal working party has been established and is taking a proactive approach in line with the Australian Government’s health advice and guidance.

Procedures are in place

PIYC has policies and procedures in place to maintain high standards of infection control at our sites at all times. This helps to avoid the potential spread of coronavirus and other infectious diseases for our participants and also provides a safer workplace for our employees

Visitors to PIYC

All visitors, including family, friends and contractors, must wash their hands or use a hand sanitiser on entering any PIYC home or site. If visitors are experiencing symptoms, we may need to determine if it is safe for them to enter and, if necessary, reschedule visits or planned work.

If you have travelled to, or are returning from, any of the countries deemed ‘higher risk’ in recent times and are planning to attend a PIYC site please call the Connections team on 1300 372 121 before you visit.

Partner In Your Care has additional precautions in place for the safety of our people and participants.

Visitors or guests MUST NOT ENTER any PIYC premises if:

  • You are currently experiencing flu-like symptoms
  • You are experiencing fever or respiratory symptoms, even mild
  • You have visited Victoria in the past 14 days
  • You have been in the following local government areas in the: Fairfield, Liverpool, Campbelltown, Camden, Wingecarribee and Wollondilly.
  • You have visited any of the locations linked to the COVID-19 outbreak in South West Sydney during the dates listed (see updated list of venues and dates at (
  • You have been in direct contact with a confirmed case of COVID-19 within the past 14 days

You will be asked a series of COVID-19 related questions prior to entering to assist us in maintain a safe environment for all.

PIYC Employees

Staff who have visited any of the locations linked to the COVID-19 outbreak in South Western Sydney (see updated list of venues and dates at will need to self-isolate for a period of 14 days since their visit to the listed location. It is important to regularly check the website, as this list may expand.

If you become aware that you or one of your participants may have been exposed directly to COVID-19, please inform your manager.

What you can do?

Avoid going to work or out into the community if you are sick

It is best to stay home if you are sick or infectious with cold and flu symptoms. If you have symptoms of the COVID-19, which include fever, a sore throat, cough or shortness of breath, seek medical attention and advice as soon as possible.

Regular hand washing

Wash your hands with soap for at least 20-30 seconds every hour, after you have had direct contact with another person, when preparing food, and after using the bathroom. Anti-bacterial hand sanitiser should only be used if you are unable to wash your hands with soap and water.

Practice personal hygiene

Cover coughs and sneezes and dispose of any used tissues immediately. Avoid touching your face, nose or mouth and avoid any non-essential contact with others.

Communication updates

We will provide regular communication updates to key stakeholders as new information becomes available and will also post updates on this page and via our social media channels.

To stay up to date with the latest information from the Australian Government, visit the Department of Health’s website

Coping during the Coronavirus Outbreak

We recognise that many of us here in the community are feeling scared, worried and overwhelmed about the Coronavirus (COVID19) outbreak.

Beyond Blue has developed a helpful resource to help manage your mental health during the Coronavirus outbreak: Looking after your mental health during the coronavirus outbreak. This page also has official government links and advice that we encourage everyone to stay up to date with.

If you find you are struggling, you can call Beyond Blue on 1300 224 636

PIYC services are still running

As you are no doubt aware, the current coronavirus (COVID-19) outbreak is continuing and public health authorities are actively working to prevent the spread of the virus.

Partner In Your Care (PIYC) is taking a proactive approach in line with the Australian Government’s health advice and guidance around the current outbreak, and actions we can all take to prevent the spread of the virus.

While COVID-19 is of concern, it is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness—not coronavirus.

The primary recommendation from the Department of Health at this stage is to practice good hand hygiene and avoid touching your face. As always, if you are sick, particularly with flu-like symptoms including a sore throat and fever, please do not attend work or your PIYC service and seek medical advice.

PIYC is an essential service and will remain open

Disability Services are officially an essential service. We are working on ensuring that we continue to provide services and make sure that our participants and staff remain safe and healthy. We are listening to NSW Health and following their advice. Please be aware that this might change at short notice, so this page will be kept up to date with new information.

We are open for business – all of our services are still running. These include:

The way we run our services may have changed

We have had to change the way we run some of our services to help keep our participants and staff safe and healthy. So, we are doing things such as:

  • Limiting the number of people who come into our office and group homes.
  • Screening people before they are allowed to enter our premises.
  • Cleaning our centres, offices and homes more often.
  • Making sure participants do not share food, drink, cutlery, plates and cups, equipment and toys.
  • Assessing and changing some of our community and group activities to avoid large crowds of people and to follow the rules around social distancing.

Cancelling your service

If you need to cancel your service, please tell us as early as you can. We can change the service to a time that suits you better.

Late cancellations may mean you have to pay a fee. Check your service agreement to see what the rules are for you.

If you are worried about visiting PIYC or going out, talk to your Support Worker or Support Coordinator.

If you suspect you have Coronavirus

Symptoms of Coronavirus range from mild flu-like symptoms (such as fever, headache, coughing, sore throat, fatigue and shortness of breath) to pneumonia.

Some people will recover easily, while others may get very sick, very quickly. If you are sick and think you have symptoms of COVID-19, seek medical attention. Contact your doctor or the Coronavirus Health Information Line 24 hours a day, 7 days a week on 1800 020 080.

More Information

If You have any query please contact with us

If you would like to speak to a PIYC staff member or have a general inquiry, please contact us as below. We would like to discuss your need and goals to fulfill your dreams.

  • Address: 5G/ 5-7 Meridian Pl, Bella Vista ,NSW, 2153
  • Phone: 1300 436 114
  • Email:

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